Freshworks
CRM, helpdesk and IT service management in one suite
Best for: Growing companies that want a support desk and CRM from the same vendor without enterprise pricing.
- Pricing
- Free tier, paid from around $15 per user/month
- Free trial
- 14 to 21-day free trials on each product.
- Platforms
- Web, iOS, Android
- Mobile apps
- Apps for each product covering tickets, deals and approvals.
- AI features
- Freddy AI handles ticket summaries, reply drafting, deal insights and self-service bots.
- Integrations
- 6+ integrations
- Support
- 24/5 email and chat support, 24/7 phone on higher tiers.
- Best for
- Growing companies that want a support desk and CRM from the same vendor without enterprise pricing.
- Founded
- 2010
- Company size
- 5,000+ employees
- Headquarters
- San Mateo, California, USA
- Brand
- Freshworks
What is Freshworks?
Freshworks runs a family of business software: Freshdesk for support, Freshsales for CRM, Freshservice for IT service management and Freshchat for messaging, all sharing a common look and a shared AI assistant, Freddy.
The Slick Media verdict
Strong value across the board. You give up some enterprise depth, and get a support and sales stack that a small team can actually run.
AI summary
Freshworks runs a family of business software: Freshdesk for support, Freshsales for CRM, Freshservice for IT service management and Freshchat for messaging, all sharing a common look and a shared AI assistant, Freddy. Strong value across the board. You give up some enterprise depth, and get a support and sales stack that a small team can actually run.
Why choose Freshworks
Choose Freshworks when you want capable support and CRM tooling without Salesforce-scale cost or complexity.
Key features
Pricing
Per-agent or per-user monthly pricing per product, with free tiers on some products and discounts for annual billing.
Who Freshworks is for
Growing companies that want a support desk and CRM from the same vendor without enterprise pricing.
- Customer support desk
- Sales pipeline management
- Internal IT service desk
- Omnichannel messaging
Pros and cons
Pros
- Far cheaper than Zendesk or Salesforce equivalents
- Products share data and interface conventions
- Quick to set up without a consultant
- Solid free tiers for tiny teams
Cons
- Costs stack up when you buy several products
- Deep customisation lags the enterprise incumbents
- Reporting is capable but rigid
- Migrating between products is less seamless than advertised
Freshworks integrations
- Slack
- Microsoft Teams
- Shopify
- Jira
- Zapier
- Google Workspace
Freshworks alternatives
Ratings and reviews
Ratings are set by the Slick Media editorial team. Member reviews are coming soon; save Freshworks to be notified when they open.
About Freshworks
Slick Media may earn a commission when you buy through links on this page. It never affects what we write or how we rate a product.