Running a business means managing calls, enquiries, bookings and customer communication often all at once. Ruby helps businesses deliver a more professional, responsive customer experience through real 24/7 human virtual receptionists and managed live website chat . Designed for small businesses, agencies, legal firms, healthcare providers and service-led companies, Ruby acts as an extension of your team, helping ensure every caller and website visitor receives a fast, human response rather than voicemail or silence. Slick Media visitors can also access a special Ruby offer with up to $150 off their first month of service.
Updated 25 Aug 20261 offers5 integrations
Best for: Law firms, trades, clinics and small agencies that lose work when calls go unanswered.
- Pricing
- From around $235/month
- Free trial
- 21-day money-back guarantee rather than a free trial.
- Platforms
- Web, iOS, Android
- Mobile apps
- App for call handling instructions, messages and status changes on the go.
- AI features
- AI-assisted call summaries and chat triage, with a human receptionist handling the conversation itself.
- Integrations
- 5+ integrations
- Support
- Phone, email and chat support during extended business hours.
- Best for
- Law firms, trades, clinics and small agencies that lose work when calls go unanswered.
- Founded
- 2003
- Company size
- 500-1,000 employees
- Headquarters
- Portland, Oregon, USA
- Brand
- Ruby
What is Ruby?
Ruby provides US-based human receptionists who answer your calls and website chats under your business name, take messages, qualify leads and book appointments. It sits between voicemail and hiring a full-time front desk.
The Slick Media verdict
Costly per minute, but cheaper than a receptionist and far better than voicemail if a single missed call is worth hundreds.
AI summary
Ruby provides US-based human receptionists who answer your calls and website chats under your business name, take messages, qualify leads and book appointments. It sits between voicemail and hiring a full-time front desk. Costly per minute, but cheaper than a receptionist and far better than voicemail if a single missed call is worth hundreds.
Why choose Ruby
Choose Ruby when your leads arrive by phone and you cannot afford to let them ring out.
Key features
Live call answering
Website chat staffing
Lead qualification
Appointment scheduling
Call transfers and messages
Custom greetings and scripts
Pricing
Monthly plans based on the number of receptionist minutes or chats used, with overage charged per minute.
Best current saving: Up to $150 off your first month — see the offer
Ruby offers & discount codes
Every live Ruby deal we have, checked by Slick Media. Sign in to reveal codes.
Who Ruby is for
Law firms, trades, clinics and small agencies that lose work when calls go unanswered.
- Never missing an inbound enquiry
- Out-of-hours cover
- Overflow during busy periods
- Booking consultations
Pros and cons
Pros
- Real people, not a bot, answering as your business
- Calls answered outside office hours
- Lead capture and appointment booking included
- Bilingual English and Spanish receptionists
Cons
- Expensive next to automated answering services
- Minute-based pricing can overrun in busy months
- US-centric coverage and hours
- Requires clear scripting to sound seamless
Ruby integrations
- Clio
- Rocket Matter
- Zapier
- HubSpot
- Google Calendar
Ruby alternatives
CloudTalk
AI business calling and call centre software for sales and support teams.
Alternative business phone and call-handling service — compare on numbers, routing and per-user cost.
Talkroute
The phone system built for the modern business
Alternative business phone and call-handling service — compare on numbers, routing and per-user cost.
Ratings and reviews
Ratings are set by the Slick Media editorial team. Member reviews are coming soon; save Ruby to be notified when they open.
Ruby FAQs
What specifically does Ruby do?
Ruby provides human virtual receptionists and managed live website chat services to help businesses handle calls, enquiries, bookings, and customer communication professionally and responsively.
Who is Ruby designed for?
It's ideal for small businesses, agencies, legal firms, healthcare providers, and other service-led companies that need robust communication support.
How does Ruby help with missed calls?
Ruby's virtual receptionists ensure that calls are answered promptly and professionally, preventing potential customers from going to voicemail or being ignored, thereby reducing lost opportunities.
Is the service available outside of normal business hours?
Yes, Ruby offers 24/7 availability for both its virtual receptionist and live chat services, ensuring your business stays responsive around the clock.
Can Ruby schedule appointments for my business?
Yes, Ruby's virtual receptionists can schedule appointments directly into your calendar, streamlining the booking process for you and your clients.
About Ruby
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