Running a business means managing calls, enquiries, bookings and customer communication often all at once. Ruby helps businesses deliver a more professional, responsive customer experience through real 24/7 human virtual receptionists and managed live website chat . Designed for small businesses, agencies, legal firms, healthcare providers and service-led companies, Ruby acts as an extension of your team, helping ensure every caller and website visitor receives a fast, human response rather than voicemail or silence. Slick Media visitors can also access a special Ruby offer with up to $150 off their first month of service.
Ruby
Running a business means managing calls, enquiries, bookings and customer communication often all at once. Ruby helps businesses deliver a more professional, responsive customer experience through rea
Updated 28 Jul 20261 offers
Best for: Small businesses, agencies, legal firms, healthcare providers, and service-led companies seeking comprehensive customer interaction management.
- Pricing
- Custom pricing, enquire for details.
- AI features
- AI-enhanced technology used in conjunction with human-powered chat.
- Support
- ["Phone (virtual receptionists)", "Live Chat (managed website chat)"]
- Best for
- Small businesses, agencies, legal firms, healthcare providers, and service-led companies seeking comprehensive customer interaction management.
What is Ruby?
Ruby offers a comprehensive solution for businesses seeking to enhance their customer communication and responsiveness. At its heart are human-powered virtual receptionists and managed live website chat, ensuring that every call and website visitor receives a prompt, professional, and human response. This service is particularly aimed at small businesses, agencies, legal firms, healthcare providers, and other service-led companies who need to manage calls, enquiries, bookings, and customer interactions effectively, acting as a seamless extension of their existing team.
By leveraging Ruby, businesses can avoid the perennial problem of missed calls or website enquiries going unanswered, which often translates directly into lost opportunities. The service provides 24/7 availability for both phone and web interactions, promising to deliver a more polished customer experience without the significant overheads traditionally associated with building out a full internal reception or customer support team. Slick Media visitors can even take advantage of a special offer, securing a discount on their initial month of service.
The Slick Media verdict
Ruby presents a robust and much-needed service for businesses that value customer communication but lack the resources for a full in-house team. Its blend of human touch and efficient management across both phone and web channels is genuinely impressive.
Why choose Ruby
Choose Ruby for a professional, responsive, and human-centred approach to customer communication, ensuring no enquiry goes unanswered.
Key features
24/7 human virtual receptionists
Managed live website chat
Customised call handling
Lead capture and qualification
Appointment scheduling
Instant message notifications
Pricing
Ruby offers tailored solutions based on individual business needs, with options for full-time, part-time, or backup support. Slick Media visitors can access a special offer.
Best current saving: Up to 150 months free — see the offer
Ruby offers & discount codes
Every live Ruby deal we have, checked by Slick Media. Sign in to reveal codes.
Who Ruby is for
Small businesses, agencies, legal firms, healthcare providers, and service-led companies seeking comprehensive customer interaction management.
- Never miss an important call or enquiry
- Streamline customer communication and bookings
- Provide 24/7 human support to website visitors
- Enhance professional image and customer experience
Pros and cons
Pros
- Ensures comprehensive coverage for customer interactions
- Provides a human, professional touch at all times
- Reduces operational overheads compared to in-house teams
- Tailored solutions to fit specific business needs
Cons
- Pricing is not transparently listed, requires enquiry
- Reliance on an external service for core customer interactions
- No specific mention of international language support beyond US-based receptionists
Ruby alternatives
Ratings and reviews
Ratings are set by the Slick Media editorial team. Member reviews are coming soon — save Ruby to be notified when they open.
Ruby FAQs
What specifically does Ruby do?
Ruby provides human virtual receptionists and managed live website chat services to help businesses handle calls, enquiries, bookings, and customer communication professionally and responsively.
Who is Ruby designed for?
It's ideal for small businesses, agencies, legal firms, healthcare providers, and other service-led companies that need robust communication support.
How does Ruby help with missed calls?
Ruby's virtual receptionists ensure that calls are answered promptly and professionally, preventing potential customers from going to voicemail or being ignored, thereby reducing lost opportunities.
Is the service available outside of normal business hours?
Yes, Ruby offers 24/7 availability for both its virtual receptionist and live chat services, ensuring your business stays responsive around the clock.
Can Ruby schedule appointments for my business?
Yes, Ruby's virtual receptionists can schedule appointments directly into your calendar, streamlining the booking process for you and your clients.