Zoho
An integrated business suite: CRM, Mail, Books, Desk, Assist and Campaigns
Best for: Cost-conscious small and mid-sized businesses that want business email, CRM, accounting, support and marketing from one supplier rather than five separate subscriptions.
- Pricing
- Zoho sells each application separately and as bundles
- Free trial
- Free trials available across the suite; a restricted free Zoho Mail tier exists in selected regions
- Platforms
- Web, Windows, macOS, iOS, Android
- Mobile apps
- Native iOS and Android apps across the major Zoho applications.
- Support
- Email, help centre and live chat; phone support on higher tiers
- Best for
- Cost-conscious small and mid-sized businesses that want business email, CRM, accounting, support and marketing from one supplier rather than five separate subscriptions.
- Brand
- Zoho
What is Zoho?
Zoho is a suite of connected business applications spanning sales, email, finance, customer support and marketing. Businesses typically start with one app, most often Zoho Mail or Zoho CRM, then add others as they grow, keeping everything under one account and one supplier.
The Slick Media verdict
Zoho is the strongest value play in business software. Few suites cover this much ground for this little, and Zoho Mail in particular is a sensible shortlist option for custom-domain email. Individual apps are occasionally less polished than a specialist rival, and the free mail tier's lack of IMAP catches people out, but as an integrated back office for a growing business it is very hard to beat on price.
Why choose Zoho
Choose Zoho when you want genuine breadth without enterprise pricing, and when keeping your customer, billing and support data on one platform matters more than having the single best tool in each category.
Key features
Pricing
Zoho sells each application separately and as bundles. Zoho Mail has low-cost per-user mail-only plans, while Workplace bundles mail with the collaboration apps. CRM, Books, Desk, Assist and Campaigns each have their own per-user tiers. Check current pricing on Zoho's site for your region.
Who Zoho is for
Cost-conscious small and mid-sized businesses that want business email, CRM, accounting, support and marketing from one supplier rather than five separate subscriptions.
- Business email on your own domain
- Managing a sales pipeline
- Invoicing and bookkeeping
- Running a customer support desk
- Remote IT support
- Email marketing campaigns
Pros and cons
Pros
- Exceptional breadth of business software on one account.
- Among the lowest-cost credible options for custom-domain email.
- Ad-free mail with proper admin tooling.
- Apps share data without third-party connectors.
Cons
- The free mail plan excludes IMAP, POP and ActiveSync.
- Free tier is limited to selected data centres.
- Individual apps can feel less polished than best-in-class rivals.
- The size of the catalogue takes time to navigate.
Zoho alternatives
Ratings and reviews
Ratings are set by the Slick Media editorial team. Member reviews are coming soon; save Zoho to be notified when they open.
About Zoho
Zoho builds an integrated suite of business software covering CRM, email, accounting, customer support, remote assistance and marketing, sold on one account at unusually accessible prices.
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