LiveChat is a complete customer service platform that delights your customers and fuels your sales. With LiveChat, you can connect across multiple websites and channels to manage all customer interactions in one place. Chat is quick, convenient, and simple, so 51% of customers prefer live chat over email and phone! Right now, you can get a LiveChat ( livechat.com ) discount for 10% off, so it's now even easier to offer superb customer service. And now go even further with ChatBot , the perfect pairing for LiveChat, and save an additional 10%!
LiveChat
Chat. Sell. Support.
Updated 28 Jul 20261 offers8 integrations
Best for: Best for small to medium-sized businesses in e-commerce or service industries with dedicated customer support teams.
- Pricing
- LiveChat offers several pricing plans, typically billed monthly or annually, with a discount for annual billing
- Free trial
- 14-day free trial
- Platforms
- Web, Windows, macOS, iOS, Android
- Mobile apps
- iOS and Android
- AI features
- It integrates with ChatBot for advanced automation and AI-driven responses.
- Integrations
- 8+ integrations
- Support
- Email, live chat and help centre
- Best for
- Best for small to medium-sized businesses in e-commerce or service industries with dedicated customer support teams.
- Founded
- 2002
- Company size
- 200-500 employees
- Headquarters
- Wroclaw, Poland
What is LiveChat?
LiveChat is a comprehensive customer service platform, developed by the Polish company LiveChat, Inc., designed to enhance customer engagement and boost sales through its chat tools.
Businesses often choose LiveChat for its ability to consolidate all customer interactions into one place, across multiple websites and channels, making customer service more efficient. Its quick and convenient chat functionality is preferred by many customers over traditional communication methods.
The Slick Media verdict
The Slick Media Verdict: LiveChat is a solid choice for small to medium-sized businesses looking to streamline their customer service and sales processes through integrated chat. It is particularly suitable for organisations with a strong online presence that would benefit from multi-channel communication. Those needing extremely advanced AI automation might find its AI capabilities basic, although it pairs well with its sister product, ChatBot. There is currently a 10% discount available.
Why choose LiveChat
Choosing LiveChat provides a unified platform for all customer interactions, unlike many solutions that silo communication channels. Its ability to work across multiple websites and various messaging platforms, including Facebook and WhatsApp, means you can manage everything from one app. This integration streamlines support, improves response times, and ultimately enhances the customer experience, leading to increased sales.
Key features
Live chat widget
Multi-channel messaging
Customer relationship management
Ticketing system
Shared inbox
Chat queue management
Reporting and analytics
Virtual shopping experience
Pricing
LiveChat offers several pricing plans, typically billed monthly or annually, with a discount for annual billing. There are tiered plans based on features and the number of agent seats required. There is no free tier, but a free trial is usually available.
Best current saving: 10% off — see the offer
LiveChat offers & discount codes
Every live LiveChat deal we have, checked by Slick Media. Sign in to reveal codes.
Who LiveChat is for
Best for small to medium-sized businesses in e-commerce or service industries with dedicated customer support teams.
- Customer support and service
- Lead generation and qualification
- Sales assistance and conversion
- Real-time website engagement
- Internal team communication
Pros and cons
Pros
- Provides a centralised platform for all customer communications.
- Supports use across an unlimited number of websites.
- Offers a wide range of integration options for other business tools.
- Mobile applications allow for support on the go.
- Reporting features offer insights into agent performance.
Cons
- The most advanced AI features typically require a separate product, ChatBot.
- Pricing can become expensive for larger teams requiring many agent seats.
- Initial setup and customisation may require some technical understanding.
LiveChat integrations
- Zendesk
- Salesforce
- Mailchimp
- Facebook Messenger
- Google Analytics
- Shopify
- WooCommerce
LiveChat alternatives
Ratings and reviews
Ratings are set by the Slick Media editorial team. Member reviews are coming soon — save LiveChat to be notified when they open.
LiveChat FAQs
How much does LiveChat cost?
LiveChat offers several subscription plans, typically structured by agent seats and feature sets. While specific pricing can vary, they usually provide a discount for annual billing compared to monthly. You can find detailed pricing information directly on their website.
Is there a free trial for LiveChat?
Yes, LiveChat usually offers a free trial period, often lasting 14 days. This allows you to test the platform's features and suitability for your business before committing to a paid subscription.
Is LiveChat worth it for a small UK business?
For a small UK business focused on online customer engagement and sales, LiveChat can be a worthwhile investment. It helps in providing immediate support, engaging website visitors in real-time, and can significantly improve customer satisfaction and conversion rates. Its multi-channel capabilities are particularly beneficial.
What are the main alternatives to LiveChat in the UK market?
In the UK market, popular alternatives to LiveChat include Zendesk Chat, Intercom, Tawk.to, and Olark. Each offers varying features, pricing models, and levels of complexity, so it is advisable to compare them based on your specific business requirements and budget.