LiveChat is a complete customer service platform that delights your customers and fuels your sales. With LiveChat, you can connect across multiple websites and channels to manage all customer interactions in one place. Chat is quick, convenient, and simple, so 51% of customers prefer live chat over email and phone! Right now, you can get a LiveChat ( livechat.com ) discount for 10% off, so it's now even easier to offer superb customer service. And now go even further with ChatBot , the perfect pairing for LiveChat, and save an additional 10%!
Updated 25 Aug 20261 offers6 integrations
Best for: Ecommerce stores, SaaS teams and service businesses that want to catch buying questions while the visitor is still on the page.
- Pricing
- From around $20 per agent/month
- Free trial
- 14-day free trial on all plans, no card required.
- Platforms
- Web, Windows, macOS, iOS, Android
- Mobile apps
- Full iOS and Android apps so agents can pick up chats away from the desk.
- AI features
- AI one-click summaries, suggested replies trained on your help centre, and ChatBot for automated first-line answers.
- Integrations
- 6+ integrations
- Support
- 24/7 live chat and email support, plus a large knowledge base and developer docs.
- Best for
- Ecommerce stores, SaaS teams and service businesses that want to catch buying questions while the visitor is still on the page.
- Founded
- 2002
- Company size
- 500-1,000 employees
- Headquarters
- Wroclaw, Poland
- Brand
- LiveChat
What is LiveChat?
LiveChat is a customer messaging platform that puts a chat widget on your website and routes conversations to your team through a shared inbox. It adds canned responses, ticketing, chatbots and reporting, so sales and support can answer visitors in seconds rather than hours.
The Slick Media verdict
One of the most reliable chat widgets you can install, with the reporting to prove whether it is paying for itself. Budget for the chatbot separately if you want automation.
AI summary
LiveChat is a customer messaging platform that puts a chat widget on your website and routes conversations to your team through a shared inbox. It adds canned responses, ticketing, chatbots and reporting, so sales and support can answer visitors in seconds rather than hours. One of the most reliable chat widgets you can install, with the reporting to prove whether it is paying for itself. Budget for the chatbot separately if you want automation.
Why choose LiveChat
Choose LiveChat if you want a mature, fast chat tool with proper analytics rather than a bolt-on widget.
Key features
Website chat widget
Shared team inbox
Canned responses and tags
Chat routing and transfers
Ticketing for offline messages
Visitor tracking and reports
Pricing
Per-agent monthly pricing across Starter, Team, Business and Enterprise tiers, with a discount for annual billing. Chatbot automation is sold as a companion product.
Best current saving: 10% off — see the offer
LiveChat offers & discount codes
Every live LiveChat deal we have, checked by Slick Media. Sign in to reveal codes.
Who LiveChat is for
Ecommerce stores, SaaS teams and service businesses that want to catch buying questions while the visitor is still on the page.
- Pre-sales questions on product pages
- Post-purchase support
- Lead capture out of hours
- Onboarding help for new SaaS users
Pros and cons
Pros
- Fast, polished chat widget that is easy to brand
- Strong reporting on response times and agent workload
- Ticketing built in for out-of-hours messages
- Huge app marketplace and open API
Cons
- Priced per agent, so larger teams add up quickly
- The chatbot is a separate subscription
- Some analytics are locked to higher tiers
- Setup of routing rules takes a little planning
LiveChat integrations
- Shopify
- WordPress
- HubSpot
- Salesforce
- Slack
- Zapier
LiveChat alternatives
Manychat
Automates Instagram, Messenger, TikTok and SMS conversations to grow sales.
Comparable chat and messaging tool — compare on channels, automation and developer control.
ChatBot
With ChatBot, automating customer service is a breeze
Comparable chat and messaging tool — compare on channels, automation and developer control.
CometChat
Drop-in, fully customisable real-time chat for apps and websites.
Comparable chat and messaging tool — compare on channels, automation and developer control.
Ratings and reviews
Ratings are set by the Slick Media editorial team. Member reviews are coming soon; save LiveChat to be notified when they open.
LiveChat FAQs
How much does LiveChat cost?
LiveChat offers several subscription plans, typically structured by agent seats and feature sets. While specific pricing can vary, they usually provide a discount for annual billing compared to monthly. You can find detailed pricing information directly on their website.
Is there a free trial for LiveChat?
Yes, LiveChat usually offers a free trial period, often lasting 14 days. This allows you to test the platform's features and suitability for your business before committing to a paid subscription.
Is LiveChat worth it for a small business?
For a small business focused on online customer engagement and sales, LiveChat can be a worthwhile investment. It helps in providing immediate support, engaging website visitors in real-time, and can significantly improve customer satisfaction and conversion rates. Its multi-channel capabilities are particularly beneficial.
What are the main alternatives to LiveChat on the market?
Popular alternatives to LiveChat include Zendesk Chat, Intercom, Tawk.to, and Olark. Each offers varying features, pricing models, and levels of complexity, so it is advisable to compare them based on your specific business requirements and budget.
About LiveChat
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